okbet Casino & Sportsbook Data Care

This page describes what we collect when you use okbet and how we keep that data protected. We take your privacy seriously because we know you're trusting us with personal information—your name, email, payment details, and account activity. Our approach is straightforward: we collect only what we need to run our service, verify your identity, process your deposits and withdrawals, and comply with local regulations.

We operate across Southeast Asia in jurisdictions where our service is permitted by law. Your data may be stored on servers located outside your country, and we use industry-standard encryption to protect it. If you have questions about how we handle your information, this policy explains our practices in plain language.

What Data We Collect on okbet

When you create an okbet account, we collect your full name, email address, phone number, and date of birth. We ask for this information to verify your identity and ensure you meet the legal requirements to use our service. During account setup, you also provide a password, which we encrypt and never store in plain text.

When you deposit funds, we collect payment information—the payment method you choose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, or online payment), the amount, and the timestamp. We don't store your full payment card or e-wallet credentials; our payment processors handle that securely. When you request a withdrawal, we collect the destination account details and review them against your verified identity to prevent fraud.

We also collect information about how you use okbet: which games you access, your betting or gaming activity, your account balance, and your login history. This data helps us detect suspicious activity, improve our service, and comply with anti-money-laundering regulations. We log your IP address and device type (Android, iOS, or desktop browser) each time you log in.

How We Use Your Data

We use your personal information for four main purposes. First, we verify your identity and prevent fraud—we cross-check your name, email, and phone number against our records and may request additional documents (such as a government ID or proof of address) before processing large withdrawals. Second, we process your deposits and withdrawals through our payment partners, who need your payment details to complete transactions. Third, we comply with local gaming regulations and anti-money-laundering laws, which require us to keep records of account activity and flag suspicious patterns. Fourth, we improve okbet by analyzing how players use our platform—for example, which game categories are most popular or which payment methods have the fastest processing times.

We do not sell your data to third parties. We do not use your information for marketing purposes unless you explicitly opt in. We do not share your betting history or game activity with anyone outside okbet, except where required by law or court order.

Third-Party Processors and Data Sharing

We work with trusted third-party processors to deliver okbet. Our payment partners (such as e-wallet providers and bank networks) receive your payment information to process deposits and withdrawals. Our hosting provider stores your account data on secure servers. Our customer support platform logs your chat messages and account inquiries. Each of these partners has signed a data-processing agreement with us, which requires them to protect your data and use it only for the purposes we've specified.

We may also share anonymized data with game providers and analytics services—for example, aggregate statistics about which games are played most often or which payment methods are most popular. This data cannot identify you personally. If we're required by law to disclose your information to a government agency or court, we'll do so, and we'll notify you unless we're legally prohibited from doing so.

Your Rights and How to Exercise Them

You have the right to access your personal data, correct inaccurate information, and request deletion of your account and associated data. To exercise these rights, contact our support team through the in-app chat or email us at the address provided in the contact section below. We'll respond to your request within a reasonable timeframe, typically within 30 days.

You also have the right to object to certain uses of your data—for example, if you don't want us to use your information for analytics or service improvement. You can opt out of non-essential communications (such as promotional emails) at any time by updating your account settings or contacting support. Opting out of communications does not affect our ability to send you account notifications or withdrawal confirmations, which are essential to your use of okbet.

Encryption

We use TLS (Transport Layer Security) to encrypt data in transit and AES-256 encryption for data at rest on our servers.

Data retention

We retain your account data for as long as your account is active, plus seven years for regulatory compliance purposes.

Cookies

We use cookies to remember your login session and preferences; you can disable cookies in your browser settings, though this may limit okbet functionality.

Data breach

If we discover a breach of your personal data, we'll notify you and relevant authorities as required by law.

Cookies and Tracking Technologies

We use cookies to store your login session, remember your preferences (such as your preferred language or game category), and track your activity on okbet for security and analytics purposes. Session cookies expire when you log out; persistent cookies remain on your device for up to one year. We also use pixel tags and similar tracking technologies to measure how users interact with our platform.

You can control cookies through your browser settings. Most browsers allow you to block all cookies or receive a warning before a cookie is stored. If you disable cookies, you may not be able to log in to okbet or access certain features. We do not use cookies to track you across other websites.

Data Protection and Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. Our servers are protected by firewalls, and we conduct regular security audits. Our staff members who handle your data are trained in data protection and sign confidentiality agreements. However, no security system is completely impenetrable; if you suspect unauthorized access to your okbet account, contact our support team immediately.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We'll notify you of material changes via email or through the okbet app. Your continued use of okbet after we post updated terms constitutes your acceptance of the new policy. If you don't agree with any changes, you have the right to close your account and request deletion of your data.

Contact okbet

If you have questions about this privacy policy, want to exercise your data rights, or have concerns about how we handle your information, contact our support team through the in-app chat. We're available during business hours and aim to respond to all inquiries within a reasonable timeframe. For urgent privacy concerns, use the priority support option in the okbet app, and we'll escalate your request immediately. We're committed to protecting your privacy and ensuring you feel confident using okbet across Jakarta, Bandung, Surabaya, and other supported regions where our service operates.